Welcome to CSREXPLORE - The Integrated Ticketing-Based Customer Service Platform of Universitas Negeri Malang

With a strong commitment to advancing academic excellence and service quality, Universitas Negeri Malang proudly presents CSREXPLORE, a ticketing-based internal customer service platform within the REXPLORE ecosystem. This platform is designed to support effective, secure, and sustainable management of academic services related to research activities, researcher profiles, and institutional expertise across Universitas Negeri Malang. Access to CSREXPLORE is exclusively available to registered users with official @um.ac.id email accounts, ensuring the security and confidentiality of institutional information. Through this platform, users can submit service tickets to provide feedback, report issues, lodge complaints, or request data corrections related to research, experts, and other REXPLORE-managed services. CSREXPLORE also serves as a centralized gateway for various internal academic support services, promoting transparency, responsiveness, and collaborative academic governance.